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Charme Jewelry & Accessories

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Frequently Asked Questions.

Have questions about our meaningful jewelry? Browse our FAQs, and feel free to message us if you need further assistance!

Free Shipping

Free Shipping on all orders and no minimum purchase required.

Book an Appointment

We’re happy to help with in-store or virtual appointments.

Charme Jewelry Expert

Our consultants can help answer all your questions.

Return and Refund

Absolutely! If you change your mind you may return product with the original receipt. Without your receipt we will happily exchange in store. For further information please contact our Customer Support Team at info@charmejewelrystore.com.
Charme Jewelry & Accessories requires your proof of purchase/online order confirmation to refund you. This applies in the case of change of mind or faulty returns. Without proof of purchase we are unable to offer a refund. If you no longer have your receipt you are welcome to exchange for an item of equal or lesser value. For change of mind, your item will need be in original condition, unworn with tags attached.

Online Orders

Items purchased online can be refunded through our online process. If you wish to exchange an item you purchased online you will need to do so at your closest Charme Jewel store when they reopen.
Charme Jewelry & Accessories accepts payment via major credit cards.
No, there are no surcharges or additional fees when paying via Credit Card.
If you do not receive your order confirmation email after 30 minutes please contact our Customer Service Team on info@charmejewelrystore.com.

Unfortunately, once check out is complete and your order has been confirmed we are unable to make any amendments. If you have any concerns please contact us via the Contact Us page on our website.

Our team cannot guarantee amendments or cancellations to your order, however if you have just placed your order you can contact our Support Team at info@charmejewelrystore.com and we will assist as best we can.
Ensure you check your items against your order confirmation. If you have received the wrong item, your item is damaged or there is an item missing, please contact our Support Team at info@charmejewelrystore.com.

Shipping & Delivery

Charme Jewelry & Accessories offers tracked and untracked shipping options to American addresses, please see approximate delivery times at our Shipping & Delivery page.

We use USPS for the delivery of online purchases. If you have any queries in regard to the whereabouts of your parcel, you can track your item through USPS using your tracking number.
USPS deliver to home, work and P.O addresses. If you are using a work address please ensure you include any delivery details so the courier can find your location easily, e.g. company name, street of entrance, level number.
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We use USPS to deliver all online orders. Once your parcel has been collected and scanned by USPS you will receive an email notification. Regular delivery updates will follow after that.

Product information​

If you can’t find the product you want online you can contact one of our stores to check stock levels. You can find store numbers on our website using our contact us page.

At Charme Jewelry & Accessories we try our best to accommodate for all customers and create comfortable products! Each item should detail individual measurements. For further clarification, you can visit one of our stores in Boston, MA or call our team of experts before placing an order.
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